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FAQ

Thank you for visiting vebet.
We answer frequently asked questions.
Please read the following and if you have any questions, please feel free to contact us.
We are also happy to answer any questions or concerns you may have regarding your purchase.

・About orders
・About delivery
・Payment
・Returns and exchanges
・Stores, events, and handling
·others


■ About orders


Q. I haven't received an order completion email. Has my order been placed?
A. If your order is completed successfully, an "Order Completion Email" will be automatically sent to the email address you entered when placing your order.

If you do not receive the email, please check your spam folder. We also recommend that you set the following email addresses to allow emails in advance.

Q Is gift wrapping available?
To cherish limited resources and the environment,
At vebet, we deliver our products in standard packaging (jewelry box, cotton drawstring bag, or suede drawstring bag).
If you add the option "wrapping" on the product purchase page, we will deliver your item with ribbon wrapping and a shopping bag to give it to you.

Q Will sold-out items be restocked?
For information about restocking We will announce it in the journal or on Instagram .
Products marked as "Out of stock" are not scheduled to be restocked. Products not marked as "Out of stock" may also be discontinued without notice.


Q I want to purchase something, but I can't select the product or size I want.
We apologize for any inconvenience caused.
The items you cannot select are sold out. We hope you can wait until the next restock.

Can I exchange size or color?
A If you wish to exchange the product for your own reasons, you will be responsible for the round-trip shipping costs.
If the size or color you want is out of stock, it may take up to one month to exchange it. Please note that we may cancel your order for some popular items.

Q: Can I cancel my order?
A. Please note that we cannot cancel orders due to customer convenience.

Q: Can I order a size that is not available?
This depends on the design. For items that can be made, it will take about one month to produce. There is no additional charge. Please contact us with the name, size, and color of the ring you would like.


■About delivery


Q: Can you tell me about shipping?
A.
- Regular sales items: We will ship your item within 5 business days after your order is confirmed or your payment is confirmed.

・Made-to-order products

Once your order is confirmed or your payment is received, we will begin production and ship your item by the delivery date stated on each product page.
When purchasing multiple items in one order, they will be shipped together according to the latest delivery date.

・Notes about delivery We count weekdays as business days, excluding Saturdays, Sundays, holidays, and the New Year holidays. We do not ship products outside of business hours.

During busy periods it may take longer than usual.
We will send you an email notifying you that your order has been shipped as soon as it has been delivered.

Delivery times may vary depending on traffic conditions, weather, and region. Delivery to remote islands may also take time.

Q: Please tell me about shipping costs.
A.
Honshu (Tohoku to Kyushu): 850 yen
Hokkaido 1100 yen
Okinawa 1300 yen
*Shipping charges to remote islands may be charged separately. It will cost 850 yen (tax included).

Q: Can you tell me about the delivery company?
A. All ordered items will be shipped by Yamato Transport.
You can check the delivery status of your product in real time using the Yamato Transport parcel inquiry service below. When checking, please have the "parcel inquiry number" listed in the "Product Shipping Notification" email we will send you after the product has been shipped ready.

Yamato Transport parcel inquiry service: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Q. Can I change the shipping address after the order has been confirmed?
A. It is possible to change the delivery address before the product is shipped. Please fill in the following information with your new delivery address and contact us via the inquiry form.

----------------------------
Order Number :
Name:
post code:
New address:
----------------------------

*If the product has already been shipped, we cannot accept any changes.
*Please check the shipping company and waybill number (tracking number) listed in the order completion email, and contact the shipping company's sales office to request a change of delivery address.


■Payment


Q: What are the payment methods?
A.The following payment methods are available.
・Credit card
VISA / Master card / AMEX / JCB
・Cash on delivery
・Shop Pay
・Google Pay

Q: Can I change my payment method after completing my order?
A. Due to the specifications of the order system, we cannot change the payment method once it has been confirmed. Thank you for your understanding.


■Returns and exchanges


Q: Can I return or exchange the product?
A.As a general rule, we cannot accept returns due to customer convenience. Please understand this in advance.
Returns and exchanges due to initial defects will only be accepted within 7 days of receiving the product. Shipping costs for defective products will be borne by our company. When you receive the product, please be sure to check the condition of the product.
If you wish to return or exchange an item, please contact us using the inquiry form and include your order number and product name.
Q: Can I cancel my order?
A.As a general rule, we cannot accept cancellations of orders due to customer convenience. Please understand this in advance.
Additionally, we cannot accept cancellations of orders once they have been prepared for shipment.


■About stores, events, and handling


Q: Do you have a store?
We are currently only operating an online shop. If we hold a pop-up store or other event, we will announce it on NEWS or Instagram .

Q Are there any stores that sell this product?
Stores that carry our products are listed under "STOCKIST" in the ABOUT section.
The products available vary by store.
Please contact each store for product and inventory inquiries.


■Other



Q. Other inquiries
A. Please contact us via contact or chat.